All of Kwikset's locking doorknobs are configured for right-hand doorknob positions only. The packaging does not indicate this anywhere. There is a 10-cent special tool to reconfigure the locking mechanism so that the keyhole is not upside down for left-hand doors, but...Read more
The former owner changed all the locks on the doors before placing the home on the market. I bought the home. Two Kwikset Keyed entry levers have broken in the past 2 months since I purchased the home in March 2017. The second malfunction froze in place locking me out...Read more
First, SmartKey KwickSet lock has lifetime warranty. But they do not honor warranty if the lock is used in the apartment building. I used in the apartment building with only 2 tenants. They refused to give replacement. Anyway, I bought another SmartKey KwickSet lock...Read more
Kwikset - Lifetime warranty worth nothing
Lifetime warranty worth nothing you call up and they say oh that parts not covered that's all I got a one year warranty
Kwikset - Customer service sucks
Ive been waiting 22 minutes now why even give us a number if your not going to answer
Kwikset Door Lock Review
My Kwikset deadbolt also locked us out, after about 4 years. I went to homedepot to replace it and was told that these sets have a lifetime warranty. I will be calling Kwikset in the morning to see if their customer service will be of any help. The lock will not turn to open on any of the doors. Disappointed..
Other Product Review
Customer service phone line is very poor, still waiting for an agent after now over 16 minutes and holding.
I have read most of the complaints, I would like to know what Kwikset has done to resolve the issues, for example have they improved the finish on the door knobs, and the functionality and springs supports have they been strengthened? All in all what has Kwikset done...Read more
- So far so good
I have 7 indoor locks that the finish started to peel off and also some mechanical issues had a case number after submitting pictures they had decided that those specific locks were not covered since they only carried a 5 year warranty, but i remember that the package...Read more
Door lock is under warranty. Used for years, Spring apparently got worn and the cylinder part that keeps the door closed would get stuck. It was one of 2 in a set. I installed the other one and noticed the spring had more tension. Called Kwikset in California. Was...Read more
I purchased 2 Kwikset Powerbolt 2 I think it's the 909 and have had them on my doors for about 2 months now they work fantastic little tough at the beginning to figure out how to program but after that it was a breeze make sure when you put yours in to read the...Read more
Received a lock with a bad cylinder. After spending 16 minutes on hold and expressing the urgency needed because I can't lock lock my front door if I leave, I am told they will send me a new cylinder ASAP. 8 days later it still isn't here and I have to call again. 31...Read more
I bought a total of three kwikset powerbolt 2 locks from Home Deppt. Each time I took it home and they never worked. The programming was always faulty. The last one was : Enter the access code and it unlocked the door but the Unlock button when pushed opened the...Read more
Worst customer sevice I have ever dealt with made me feel like I did something to to lock. She said she did'nt understand what I was telling her. I quess being a locksmith for 33 years I don't know what I'm talking about.I have to master key my apartment building and...Read more
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