912 Kwikset Smartcode Lever combo: Exterior door stuck closed (door lever moves up and down but tongue stuck closed).
I bought the 912 Smartcode Lever with Home Connect combo pack (in Venetian Bronze with Z-Wave), with both deadbolt and lever-action handle; it was installed for about 2 weeks before the exterior door got stuck closed (door lever moves up and down but tongue stuck closed!). As of today, a warranty is useless and I will never buy Kwikset again!!!
I've spent too much time installing these, so the purchase price isn't all I'm out... Doubtful I will be paid my installation time (or re-installation time!).
Buyer beware, they are using cheap internal assemblies that are total ***... Never again!!
Monetary Loss: $180.
Location: Houston, Texas
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