Coarsegold, California
Not resolved

In 2000, we installed Kwikset harware throughout our new home.Twelve years later, the finish on all hardware on all exterior doors that had direct exposure to the sun has undergone extreme photo degradation.

The finish changed color, going from satin nickle to some shade of dull bronze. The change is not limited to the clear coat. Apparently, the finish is applied as a powder coat, not plated. Per instruction of a Kwikset representative I sent photos of all exterior door sets.

When asked if the finish was defective the representative replied via email "The finish is not defective. In 12 years time it is not uncommon for the finish to deteriorate as badly as yours has, the elements weigh heavy on the finish." Kwikset's final determination was that at the time of purchase, the finish was only warranted for 10 years and they would do nothing.

I do know that Kwikset hardware now carries a "Lifetime" warranty on the finish to the original purchaser, but I do not know if they have improved the finish.

It could simply be that Kwikset is relying on the original purchaser to have moved before the finish fails.I will replace my hardware, but it will not be with a Kwikset product.

Monetary Loss: $140.

Had an Experience with Kwikset?

Write a review


Terms of Service
Post Comment
Tustin, California, United States #622582

@ al q.. lmfao! funny.


Is Kwikset now made in China?


12 years old and you expect it to last a lifetime. Get real> refinish them, reclear them and get on with your life. :zzz :zzz :zzz

You May Also Like

Lorex Technology Poor Service Lorex "In 2014 I purchased directly from the website of the company Lorex Technology a security camera system valued at $1,949.99. Due to an attempted robbery the DVR suffered damage to..." Read more Poor service form ADT- being charged for engineer call out, when I wasnt informed ADT "Dear ADT, this is with reference to Poor customer service provided by your company. 1) I had a Routine Inspection booked with your company dated 06 October 2016, for which I had..." Read more Monitronics - DAMAGED HOUSEHOLD GOODS Monitronics "I just got off the phone with Mathew with a response to a resolution. After a technician broke approximately $700 (purchased price in 1980's) of articles in my home due..." Read more Kwikset - Door Lock Review Kwikset "I have 7 indoor locks that the finish started to peel off and also some mechanical issues had a case number after submitting pictures they had decided that those specific..." Read more Mingle2 - I can't send messages to my friend and my friends cant send message too. i don't know why Mingle2 "i dont know whats going on with my account. anytime i'm trying to send my friends message it always show me. We need additional information from you to prove you..." Read more Outback Steakhouse - Bad steak Outback Steakhouse "...the steaks had a awful smell. made my littile girl throw up. its was so bad that meat was like dissolving in my hand..." Read more Physicians Hair Restoration Center - BEWARE LOREN COMITOR engaged in FRAUD & FALSE-ADVERTISING Physicians Hair Restoration Center "BEWARE – For reasons described below, Loren Comitor is a depraved individual with no morals or ethics and engaged in FRAUD & FALSE-ADVERTISING while working with Dr. Carlos J Puig..." Read more Century Communities Refusal to Fix Their Issue Century Communities "My wife and I bought a home in the Reserve at Bay Creek in Loganville Georgia on January 20, 2016. Almost immediately (January 22, 2016) we started noticing water stains..." Read more