Not resolved
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

$150 front door entry very low quality. Rattled apart several times and had to be reset.

Finally a screw holding the mechanism together broke, leaving half a screw to jamb and make the whole thing worthless. Lowes was the vendor. Oil rubbed finish was ok. What more is there to say?

Look on Amazon for replacement and it is dominated by Kwikset. Hard to find a quality competitor.

They have flooded the market with low quality locksets plagued with poor quality materials. Consumers with broken locks have to solve the problems promptly so there is no value in a sluggish customer service routine.

Product or Service Mentioned: Kwikset Door Lock.

Reason of review: Bad quality.

Monetary Loss: $150.

Preferred solution: Let the company propose a solution.

I didn't like: Low quality part, Screw broke.

Company wrote 0 private or public responses to the review from Jan 16.
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