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The phone number that you provide for your customer service is a FAX number. Why is this and do you have another number as to contact you.

I have door keyed knobs where the latches have stopped working. At first they stick and then eventually they do not turn at all and you have to remove the door knobs and latch to be able to open the door. This has been an ongoing problem with your products. They are registered on the warranty registration but I am not sure if I still have the receipts.

Is there someone that I can talk to who can look up my product registration information? P.S.

I have this same problem with your dead locks from these sets also. They last about two to three years and then the latches stop working.

Preferred solution: replace the product as per your warranty..

Location: Whittier, California

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