Door lock is under warranty. Used for years, Spring apparently got worn and the cylinder part that keeps the door closed would get stuck.
It was one of 2 in a set. I installed the other one and noticed the spring had more tension. Called Kwikset in California. Was on hold for 31 minutes.
Was sent an email with a case number and directed to attach a picture of the old one. Was unable to attach the picture to their request by using "drag & drop" probably due to unsupported Vista and google. Need mailing address to send picture.
R. Valerio, East Hartford, CT
Product or Service Mentioned: Kwikset Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: new replacement lockset under warranty.