Door lock is under warranty. Used for years, Spring apparently got worn and the cylinder part that keeps the door closed would get stuck.
It was one of 2 in a set. I installed the other one and noticed the spring had more tension. Called Kwikset in California. Was on hold for 31 minutes.
Was sent an email with a case number and directed to attach a picture of the old one. Was unable to attach the picture to their request by using "drag & drop" probably due to unsupported Vista and google. Need mailing address to send picture.
R. Valerio, East Hartford, CT
This reviewer shared experience about poor customer service and wants this business to "new replacement lockset under warranty" as the author lost $20. The author is overall dissatisfied with Kwikset. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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