To begin, the hidden screw that holds the inside handle in place was too large for the pre-drilled hole in the handle. The handset wobbled and was never secure as a result.
A call for a replacement part and the WRONG part arrived a week later. A handyman attempted to fix it when the entire handle fell and broke apart. Another call to customer service and they sent a replacement handle, 10 days later, but not the inside portion, rendering it useless as the inside portion was damaged too.
They said they could back order but would not expedite it. Horrible customer service.
Monetary Loss: $250.