Product: Kwikset Customer Care Clear all filters (4 of 4 reviews match)
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Now I was expecting to get just parts. SInce I had used this for 9 years.They actually sent me the whole replacement with just one email and photo Amazing, I wish other companies were this compliant with warranties When kwikset says lifetime warranty they mean it. wish...
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5.0
Gardner, Kansas
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Kwikset Customer Care
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  • Pleaseant to deal with
#1213764
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31 minutes on hold to find out it will be here in 3 more days. Had they sent me that tracking I wouldn't have had to waste my time on the phone and I would have removed all Kwikset from my home and used a more liable vendor who would have cared I didn't have the...
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Kwikset Customer Care
#910765
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Worst customer sevice I have ever dealt with made me feel like I did something to to lock.She said she did'nt understand what I was telling her. I quess being a locksmith for 33 years I don't know what I'm talking about.I have to master key my apartment building and...
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1.6
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Kwikset Customer Care
#898321
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Latch failed and could not open the door. Complained online to Kwikset customer service and was pleased to receive an email informing me they were replacing the latch mechanism at no cost. While I have had bad experience with the product over the last several years,...
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Anonymous
Anonymous

I have had so many difficulties I can only conclude it is a very poorly engineered product (i.e. designed by cost accountants) and poorly made. Materials are inferior and mech...

edapooh
edapooh

Having trouble reprogramming my system, all of a sudden my lock code wasn't working anymore to lock the house, but the code works to unlock the house, I reprogrammed it and th...

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Kwikset Customer Care
#401195
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