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The finish on my Kwikset polo is ruining. When I contacted them on 9/2017 and after verifying my bad handle set they said a replacement is on the way.

Four weeks later I received nothing. Called them back and now they say my handle set is covered for 5-year only. This is outrageous because right on their web site the warranty claims there is life-time on the finish. I don't know when this new five years warranty took place but I when I purchased the handle set it clearly stated the warranty is life time for both mechanic and finish.

It's very bad that Kwikset would lie about its warranty. Will never buy their products again.

Review about: Kwikset Door Lock.

Reason of review: Warranty issue.

Monetary Loss: $90.

Preferred solution: Deliver product or service ordered.

I didn't like: Misleading warranty information, Warranty.

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Anonymous
#1428756

Terrible service

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