Kwikset Smartkey failure, no fixes, customer support awful experiences
After working OK for several months my Smartkey deadbolt wouldn't open with any of the keys that had formerly worked OK. Had a locksmith reset it several times, but it continued to fail and not unlock.
Locksmith advises failure not uncommon. After 2 hours on phone with Customer Support, and some rude responses, I was shipped a replacement cylinder that does not fit my lockset. CS just told me if it doesn't fit I must not have a Smartkey. Some customer support!
Used their cumbersome email to send pics that proved the problem.
Now their email system failing along with their customer survey webpage. Smartkey it is not, and not economical, Kwikset going on my never-buy list.
Location: Street, England
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I had the same problem, two locks with same key failed same time. This happened twice before and I had to reprogram them with the smart key key.
In done with Kwikset Smarykey! JUNK!!!