Life time warranty TAKES A LIFETIME TO CONTACT Kwikset & REPLACE LOCK
I bought a Kwikset handle set for my front door it stopped working so I bought a new one and it is made with such cheap soft metal the shaft piece that connects between the inside and outside handles that wore out on my first one gets worn with a notch which will then not work the latch. So I thought the new one has a life time warranty all my problems will be solved...
WRONG NIGHTMARE ON MY STREET!!!!! DID NOT LAST MORE THEN 2 YEARS You can't just get that piece of course they have to order a whole new handle set. The worse part I'm disabled and have to open the door from the inside every time some one wants to get in and you get locked out if you close the door and your outside which I told customer service I need it A.S.A.P... That was Jan.
2 2018 ... it is now Jan 26 and last Friday I called... it was sent rush 2 day shipping 7 DAYS LATER STILL NOT HERE. NOTHING QUICK ABOUT KWIKSET...
I WILL NEVER BUY ANOTHER KWIKSET LOCK, KEY, SCREW... ANYTHING AND I WILL TELL EVERYONE ABOUT THE BAD EXPERIENCE I HAVE HAD.
NICE WAY TO TAKE CARE OF YOUR CUSTOMERS!!!! DO NOT BUY A KWIKSET!!!!
Reason of review: Warranty issue.
Monetary Loss: $125.
Preferred solution: Deliver product or service ordered.
Kwikset Cons: Product quality.
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