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Faulty product

1.0
Kwikset - Faulty product
Kwikset - Faulty product
This company has terrible customer support. I got a new kwikset lock about 4-5 months ago. The lock was faulty and the electrical locking device want work. I called two months ago for a replacement under the kwikset warranty and still have not received my replacement lock via mail. I am not pleased with the customer service provided by this company. I also argue other buyers not to buy these locks due to poor customer service relations and poor warranty service provided by the company.

User's recommendation: Do not buy kwikset products.

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#3283222 Review #3283222 is a subjective opinion of poster.
Location
Front Royal, Virginia
Preferred solution
Send a new replacement
New Reviewer

Replacement lock ref 202204****50

Customer service at quickset is second to none. Excellent company to do business with. Ill buy all my future locks from them. They are very high quality.
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#3605633 Review #3605633 is a subjective opinion of poster.
Location
Tampa, Florida
Preferred solution
Let the company propose a solution
New Reviewer

Kwikset key not working

1.0
lock doesnt work. lock is garbage.. customer service unreachable. need assistance. number disconnected. need help help help help help help help
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#3587945 Review #3587945 is a subjective opinion of poster.
Location
Miami, Florida

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Halo Stopped Working

1.1
I purchased a Halo from a local Home Depot. After about a month, the lock stopped working with the app and Alexa, displaying the error message "Jammed". Called the support and spoke to Taylor who asked me to get a new pack of batteries even though the battery shows 60%. He said this is the troubleshooting process. I know this is a hardware problem and not a battery or app problem. Do not waste your money and buy this piece of junk. I called Home Depot and was asked to call the manufacturer for the warranty replacement. Unfortunately, the manufacturer has awfully bad technical support and doesn't know what they are doing.

User's recommendation: Do NOT purchase Halo lock. It does not work.

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#3339218 Review #3339218 is a subjective opinion of poster.
Location
Pleasanton, California
New Reviewer

Trying to find a replacement

Im trying to find a replacement door lock and I have the existing one. I would like to talk with someone about this.
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#3180172 Review #3180172 is a subjective opinion of poster.
Location
Overland Park, Kansas
Preferred solution
Information

Wrong screw shipped with product stripped the housing

1.0
Sheet metal screw secured handle to packaging, machine screw was sent to screw into that compromised tapping point

User's recommendation: Kwikset should recall their locksets.

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#3109023 Review #3109023 is a subjective opinion of poster.
Location
Sun City, Arizona

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Verified Reviewer New Reviewer

1.0
I am very surprised that Kwikset has such a poor design. I purchased a Kwikset Juno entry *** and deadbolt and installed it today. If your door opens from the left from the inside, the key will have to be inserted upside down in the doorknob. If the *** is paired with...
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#3040669 Review #3040669 is a subjective opinion of poster.
Pros
  • Smartkey
Cons
  • Problematic product design
Loss
$37
Preferred solution
Replacement

Great tech support

5.0
My tech support was extremely helpful in resolving my problem. I was having trouble programming my lock and she ( tech support) solved it in less than five minutes.

User's recommendation: Very happy with tech support!!

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1 comment
#2078310

which # did you call? It kept hang up on me.

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0 0
ID
#2888322 Review #2888322 is a subjective opinion of poster.
Location
Aiken, South Carolina

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Bought DUAL DEAD BOLT

1.3
HAD IT INSTALLED NEXT DAY WOULD NOT UNLOCK FROM INSIDED. IF THE KEY IS TRULY SMART MIGHT IT NOT UNLOCK

User's recommendation: TRY MASTER LOCK OR ANY OTHER BRAND.

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#2870280 Review #2870280 is a subjective opinion of poster.
Pros
  • It worked once
Cons
  • It only work once
Loss
$48
Preferred solution
Full refund
New Reviewer

Electronic lock stopped working after 2 years

2.0
After about two years of working, our kwikset electronic lock stopped working. We reset the lock to factory settings, followed trouble shooting suggestions, contacted customer service, with no avail. The quality is not there and the company must know so that they provide only 1 year of warranty. I personally will try a different brand going forward. Very disappointed in the quality. :(

User's recommendation: Try a brand of lock that has a longer warranty and better reviews than Kwikset if you want an electronic lock.

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#2589429 Review #2589429 is a subjective opinion of poster.
Loss
$119
Preferred solution
Full refund

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Can't get ahold of you at you number listed

Been trying to contact you guys for the past couple hours whenever I go to hit option one for English then option one for keypad with batteries when I hit option two to say that it doesn't have a Wi-Fi it just hangs up on me so I did other options and it's same thing is happening where it's not allowing me to go through it just hangs up I need someone to call me back as soon as possible
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#2500088 Review #2500088 is a subjective opinion of poster.
Cons
  • No customer service number that works
Loss
$80
Preferred solution
Trying to get my keypad to work and your phone is not accepting calls anytime you push any buttons to get service your company hangs up on us

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Kwikset - Customer service phone number
Kwikset - Customer service phone number
The phone number that you provide for your customer service is a FAX number. Why is this and do you have another number as to contact you. I have door keyed knobs where the latches have stopped working. At first they stick and then eventually they do not turn at all...
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#2496317 Review #2496317 is a subjective opinion of poster.
Location
Whittier, California
Preferred solution
replace the product as per your warranty.
New Reviewer

To write a true positive review ....

5.0
The dead bolt broke to the garage side door ....and I could not get it out ..... I called kwikset customer service they put on a technician and we still couldn't remove the broken deadbolt ...they told me to hire a locksmith and they would reimburse me ... I live in San Jose ca ... and it's expensive to hire anyone to do anything .... the locksmith took out the broken deadbolt and installed the new one kwikset sent me .. it was $205.00 dollars for the house call .... I'm here to say .. Kwikset sent me a new deadbolt and reimbursed me for the locksmith fee ....I've used kwikset in my house for years and buy this brand for the price and the lifetime warranty ....they were true to their word ....

User's recommendation: I'm happy with this company and their products.

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#2462178 Review #2462178 is a subjective opinion of poster.
Product
Kwikset Door Lock
Preferred solution
just want to thank the company

Product is too hard to install

1.0
I have purchased my LAST kwikset lock. Over the years I have purchased 100's of kwikset products. It seems every time I purchase something from them it get more complicated. No body has time to spend trying to figure them out every time they buy one. There ate several other companies that would like by business. If it ain't broke, don't fix it.
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#2381853 Review #2381853 is a subjective opinion of poster.
Location
Bedford, Indiana
Loss
$40
Preferred solution
I'll never buy another kwikset

Connection issue with smartcode 916

5.0
Our lock is not the kind of lock we wanted when we purchased. It works with smartphone but does not work when not in range. We purchased an Aura lock when we wanted a Halo.

User's recommendation: Check to make sure you know which lock will work with smartphone when you are not within range of your smart lock.

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#2377647 Review #2377647 is a subjective opinion of poster.
Location
Colorado Springs, Colorado

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A poem

Lockdown An ABUS abused in Yale, Baldwin blamed Russwin Corbin positioning RR on the Brink but Assa Abloy came to the rescue with a Kwikset and according to Walter Schlage it had to be a Mul-T-Lock down, hence were now at lever 5. Finn. 11/10/2020

User's recommendation: Wear a mask don't loose key.

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#2221108 Review #2221108 is a subjective opinion of poster.

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